Return and Refund Policy – Pilates Equipment

At 1GKU, we are committed to delivering high-quality Pilates equipment and ensuring a smooth, transparent customer experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to support you clearly and fairly.

30-Day Return Window

You may request a return within 30 days of receiving your item. To initiate a return, please contact us at support@1gku.com. All returns must be confirmed through our customer service team. Items sent back without prior approval will not be accepted.

Once your request is authorized, we will provide detailed return instructions and—if applicable—a return shipping label. Unauthorized returns or items returned outside the stated conditions will not qualify for a refund.

Customer Responsibility

Due to the size and weight of Pilates equipment, customers are responsible for arranging and covering the cost of return shipping. These products require specialized handling and freight services. As a growing brand, we cannot absorb these substantial return costs without increasing prices for all customers.

Restocking Fee

All returned equipment is subject to a restocking fee ranging from 20% to 40% of the original purchase price. This fee is determined based on the condition of the returned item and helps cover:

1. Product inspection and professional refurbishment
2. Repackaging and restocking
3. Original shipping and handling costs

Warranty Coverage

All Pilates equipment purchased from 1GKU is covered by a comprehensive warranty against manufacturing defects. Defects resulting from the production process will be resolved through repair or replacement at no additional cost. Our dedication to product quality ensures that each customer receives reliable, professionally supported equipment.

Why Return Costs Are Not Covered

Pilates equipment is inherently expensive to return due to its size, weight, and sensitivity in transit. As a small but fast-growing brand, we cannot absorb these high logistics costs while maintaining competitive pricing. We appreciate your understanding and support in helping us continue offering high-value, studio-grade Pilates equipment.

EU Right of Withdrawal

If your order is shipped to a country within the European Union, you are entitled to withdraw from the purchase within 14 days of delivery without providing a reason. To qualify, items must be:

– Unused and in original condition
– Returned in original packaging with all tags attached
– Accompanied by a receipt or proof of purchase

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks or card providers may require additional time to finalize the transaction.

If more than 15 business days have passed since your return was received and you have not received your refund, please contact us at support@1gku.com.

Contact

If you have any questions regarding this policy, warranty terms, or the return process, please feel free to contact us anytime.
Email: support@1gku.com