Shipping Policy — 1GKU

At 1GKU, we ship Pilates equipment globally. Please review the details below to understand our processing times, delivery estimates, and warehouse locations.

1. Order Processing Time

All orders are processed within 3–5 business days. During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping From U.S. Warehouses

We ship all U.S. domestic orders from our U.S. warehouse network. Once shipped, delivery typically takes:

• United States: 7–15 business days

Delivery times may vary depending on the distance from our warehouse, carrier capacity, and seasonal demand.

3. International Shipping

For customers outside the United States, orders are shipped from our international warehouses via sea freight or international logistics partners.

• International Delivery Time: 30–45 days

Customs clearance, local delivery schedules, and regional logistics may affect delivery speed.

4. Shipment Tracking

Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

5. Shipping Fees

Shipping fees are calculated at checkout unless a free shipping promotion applies. Additional import duties, VAT, or customs fees may apply for international orders depending on your country.

6. Delayed Shipments

While rare, delays may occur due to:

• Seasonal volume increases
• Carrier delays or capacity issues
• Customs inspections
• Extreme weather or unforeseen logistics disruptions

If your order appears delayed, please contact us and we will assist in tracking or escalating with the carrier.

7. Incorrect Address

Customers are responsible for providing an accurate shipping address. Orders returned due to incorrect address information may require additional shipping fees for reshipment.

8. Contact Us

For shipping-related questions or support, contact us:

📧 Email: support@1gku.com
📞 Phone: (281) 451-9576