FAQs

FAQs

1. How long does delivery take?

U.S. orders process in 3–5 business days and deliver within 7–15 business days. International orders typically arrive in 30–45 days.

2. How do I track my order?

Once your order ships, you will receive an email with a tracking number for real-time updates.

3. Can I return my order?

Yes, we offer a 30-day return policy for unused items in original packaging. Defective items qualify for free return shipping, while personal-reason returns require customers to cover shipping costs.

4. What is the warranty?

2-year frame warranty and 1-year parts warranty covering springs, straps, wheels, and functional components.

5. Are assembly instructions provided?

Yes. Installation videos are available on each product page. Additional guides can be provided upon request.

6. Do you offer custom colors?

Certain reformer models support custom leather colors. Please contact customer service before ordering.

7. What if my order arrives damaged?

Contact us immediately with photos. We will arrange replacements or solutions at no additional cost.

8. Where do you ship from?

We ship from U.S. warehouses in California, Texas, and New Jersey for faster domestic delivery.

9. Do you ship internationally?

Yes. Most international orders arrive within 30–45 days depending on customs and distance.

10. How can I contact support?

Email: support@1gku.com
Phone: (281) 451-9576